As the economy continues to provide a difficult environment for the credit industry, collections professionals must struggle with increased regulatory pressure and media attention and the need to maintain strong performance when disposable income is at a historic low.
In 2012, the Collections stream heard from the experts on how the industry can achieve this and always ensure that ‘treating customers fairly’ principles remain at the heart of everything it does.
Agenda in the Collections Stream:
Chair - Eric Leenders, director, the British Bankers' Association
10:45 - Jaime Graham, director of collections & recoveries, Santander UK
11:05 - Lewis Group
11:20 - Val McCarren, head of unsecured debt management, The Co-operative Bank
11:40 - IT Sonix
11:50 - Break
12:05 - Commercial Credit Management
12:15 - Juliana Campbell, ombudsman - banking and credit, Financial Ombudsman Service
12:35 - Jeff McAdam, head of unsecured collections, UKAR
12:55 - Experian
1:05 - Lunch
Chair - Robert Skinner, chief executive, the Lending Standards Board
2:20 - Moreton Smith
2:30 - Stephen Empson, group central membership manager, David Lloyd Leisure
2:55 - Simon Rawlings, head of collections, TalkTalk
3:20 - Telsolutions
3:30 - Break
3:45 - Sidetrade
3:55 - Sérgio Coelho, collections & recoveries strategy integration head, Barclays Bank
A wide range of innovative sponsorship and branding packages are available.
Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.
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Get Real Knowledge For Your Money
At CCR-interactive we understand that your time costs money, so we provide the most informative event in the credit industry.
CCR-interactive is a day based around business, giving you the knowledge you need to help your business thrive as the UK and international economy emerges from recession. A business event for business people - delegates come to learn, to do business and to find out more about the sponsors through supplier presentations, CCR-meetings and branding.
“Can you really afford to miss CCR-interactive? If you are going to go to one conference, go to this one.”
The day concludes with a Gala Dinner, which allows sponsors and delegates to network and socialise in a relaxed, luxurious environment.
The evening is highlighted by a charity auction, which raised almost £5,000 for the Royal British Legion in 2013.
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