CCR Interactive 2012

With the high-street banks starting to return to health after the global banking crisis, in 2012 we looked at how they can continue to treat all their customers responsibly, whilst reviewing and improving their lending and collections strategies.

We looked at the ever-increasing role of regulation and of external services providers such as analytics companies, collections agencies, and debt buyers and where they can sit with your strategy.

Agenda in The Consumer Stream:

Chair - Fiona Hoyle, head of consumer finance & fraud, the Finance & Leasing Association

10:45 - Chris Ball, head of lending control, Nationwide Building Society
Customers in financial difficulties – best practice for today’s credit industry

11:15 - Nick Harrison, head of personal lending, Yorkshire Bank
Risk appetite and its strategic importance within retail banking.

11:45 - Break

12:05 - Robert Skinner, chief executive, Lending Standards Board
Doing the right thing for customers in financial difficulties - a Lending Code view.

12:30 - John Lamidey, former chief executive officer, the Consumer Finance Association
An overview of the latest trends in the payday lending industry.

12:50 - Voicesage

1:00 - Lunch

2:20 - Harper Wright, former training & quality assurance manager, the Money Advice Service
Back to basics - aligning borrower and lender expectations.

2:50 - Gary Brebner, chief executive, The Loughborough Building Society
An update from the mortgage market.

3:20 - IT Sonix

3:30 - Break

3:45 - Gary McCready, director - finance operations, The Carphone Warehouse
Can ‘risk based credit checking’ really improve your debt profile and your accept rates?