CCR Interactive - in association with Phillips' Homecoll Service

Room Sponsor: Empingham

Consumer credit is at the heart of the political agenda, with lenders starting to recover from the global financial crisis. Senior figures will review the state of the industry and look at how the industry can move forward with profitability and responsibility.

To book your place, please contact Alison Lucas on 01702 341948 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Download the Consumer Credit Strategy Stream delegate information pack here.

Economic Keynote Speaker
Trevor Williams, chief economist, Lloyds Banking Group, corporate
Mr Williams is one of the leading economic analysts of his generation, as well as being chief economist at Lloyds Banking Group, corporate, he is also one of the elite voting members of the Institute of Economic Affairs’ influential shadow monetary policy committee and is a well-respected analyst in the national and international media, appearing regularly in The Times, BBC television and radio, The Independent, The Express, Bloomberg, and The Financial Times, as well as Lloyds’ own podcasts.

Political Keynote Speaker
Kevin Brennan, shadow minister for consumer affairs
Mr Brennan was a minister of state at both the Department for Business, Innovation and Skills, assistant government whip, and parliamentary secretary for the Cabinet Office. He has been chairman of the Public Administration Committee and a member of the Special Standing Committee on the Finance Bill. Well respected as one of the clearest thinkers on political issues in Parliament today, he will bring an understanding of the political establishment and financial regulation.

Chair Stream
Fiona Hoyle, head of consumer finance & fraud, Finance and Leasing Association

Stream Speakers

• Bert Pijls, country business manager - consumer bank UK, Citi
• Eric Leenders, executive director, the British Bankers Association
• Ben Coates, deputy director, consumer credit and product safety, the Department for Business, Innovation, and Skills
• Paul Jones, researcher - research unit for financial inclusion, Liverpool John Moores University
  Providing access to affordable credit in low-income communities - the challenges and opportunities for lenders.
  
• Nick Harrison, head of personal lending, products and marketing, National Australia Group
  Reviewing your credit and financial appetite to ensure support for emerging market trends.
  
• Ian Simpson, debt sales operational manager, GE Money Home Lending

Topics to be discussed include:

• Ensuring that you attract the customers you want.
• Debt sale in your credit strategy.
• What the regulators expect.
• Reviewing your models to support emerging market trends.
• The power of data and analysis.
• Money laundering and fraud prevention.
• When to use outsourcing agencies.
• The role of technology in lending.
• Treating customers fairly.
• Doorstep collections and the consumer credit industry.