Adam Simpson
Credit Risk Manager - Collections Analytics, Centrica
Bringing analytics into the operation - managing later-stage arrears.
Jonathan Coburn
Credit & Collections Manager, Ann Summers
Doing more with less – collections in the age of austerity.
David Morpeth
Head of Operations, Black Horse
Finance Lean optimisation of field-based collections..
Katherine Bailey
Credit Manager, QMH UK
The development of the best people in collections.
Gordon Ramsay
Head of the Debt Collection Enforcement Team, Consumer Credit Group, Office of Fair Trading
The OFT and regulation of the collections industry.
Simon Rawle
Head Ombudsman for Consumer Credit,
The Financial Ombudsman Service
The ombudsman's approach to complaints about debt
collection.
Marston Group
Jaywing
Qualco
DDI
SoundBite Communications
Commercial Credit Management
Noble Systems
Lewis Group
