Philippa Foster Back
Director General, Institute of Business Ethics
Ethics in the consumer credit industry - going
beyond strict compliance.
Jane Hingston
Lead Ombudsman – Banking and Credit,
Financial Ombudsman Service
Dealing with customers' financial difficulties:
examples of good and bad practice from the Ombudsman's view.
Jo Mayes
Head of Credit Strategy, Scottish Power
Customer behavioural analysis and debt strategy.
Venkat Sarma
Senior Vice President & Head of Consumer
and Programme Lending, ABN Amro
Putting the commonsense into consumer credit.
Tim Hawker
Credit Services Manager, West Bromwich
Building Society
Your SLAs with the third parties you work with: are
they right for your business and do they properly
allow you to monitor and control TCF compliance?
Steve Knights
Strategic Manager, The Anglia
Revenues Partnership
Maximising income through best-practice collections.
Debit Finance Collections
Nexum
Sandyx Systems
