Credit Manager, QMH UK
Motivating your team: bonuses and beyond.
Credit and collections Manager, Ann Summers
Managing your relationship with your DCAs: how to avoid pitfalls so the relationship is a fruitful one and
not a costly failure for both parties.
Head, Debt Collection Team, Consumer Credit Group, Office of Fair Trading
The OFT and the debt collection industry: current regulatory issues, specific unfair practices under
review and the licensing process.