Hayley Monks
Head of Credit Operations, British Gas Business
Customer segmentation - real value-based collection models.
Katherine Bailey
Credit Manager, QMH UK
Motivating your team: bonuses and beyond.
Jonathan Coburn
Credit and collections Manager, Ann Summers
Managing your relationship with your DCAs: how to avoid pitfalls so the relationship is a fruitful one and
not a costly failure for both parties.
Gary McCready
Director – Billing, Customer Finance & Revenue Assurance, The Carphone Warehouse
Outsourcing collections: pitfalls and opportunities.
Rita Hall-Hughes
Head, Debt Collection Team, Consumer Credit Group, Office of Fair Trading
The OFT and the debt collection industry: current regulatory issues, specific unfair practices under
review and the licensing process.
Mandy Healey
Customer Accounts Manager, Admiral Group
Make technology pay - a case study of Admiral Group.
